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Client Questionaire : Salon Business Articles
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Client Questionaire

This section of the forum is where members publish Salon Business Related Articles and How Tos. If you enjoyed reading an article or found it helpful/informative please log in or register to thank the original poster.
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This section is where members publish their own Salon Business Related Articles and How To's. If you enjoyed reading an article or found it helpful/informative please log in or register to thank the original poster.
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Client Questionaire

Postby jazz » 13 Feb 2007 05:05 pm

Here is something that you can use in your boothrental/chairrental/commission salon.
It is a great tool to get feedback from clients. It is also a great tool in getting feedback from Leasee's in your salon with just with a couple of question changes.

Client Questionnaire
Thank you for giving us the opportunity to serve you. Please help us better meet your needs by taking a moment to complete this questionnaire, honestly and completely.

1. How would you rate the salon? (Rate 1-5) (1____2____3____4___5____)
Poor Average Excels
*Atmosphere___ *Cleanliness___
*Professional___* Courteous___

2. How would you rate the phone etiquettes? (Rate 1-5)
* Professional___*Courteous___ *Helpful___
*Understandable___*Repeats appt. time & day back to you? ___

3. Was our waiting room comfortable and clean? Yes / No (circle one)
If no, Why?

4. Do you feel our retail products are adequate for your needs? Yes/No
If no, Why?

5. Are the stylist/salon hour’s convenient for you? Yes / No

6. Do you feel like you can communicate openly with your stylist?
Yes / No

7. Do you feel the stylist is doing everything possible to fill your
needs with your hair concerns? Yes / No
If no, explain.

8. Does your stylist offer the option to color or perm your hair? Yes / No

9. Do you feel you have the option for a new hairstyle, if desired? Yes / No

10. Does the stylist explain what products she is using on you?
Yes / No

11. Do you have problems reaching someone at the salon to make appts.?
Yes / No

12. Do you book your next appt. before leaving the salon? Yes / No

13. Would you be interested in a Make-up and/or Facial cleansing line?
Yes / No

14. Would you be interested in having facials as a service?
Yes / No

14. Would you recommend our salon to your friends and family?
Yes / No

COMMENTS OR SUGGESTIONS?
You need to learn the rules before you can break them
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Re: Client Questionaire

Postby sarahkp533 » 26 Jan 2009 09:00 am

:thanks:
Thank you so very much for sharing these documents.

Do you have a Salon Handbook you would share with me? :surrender:

Sarah
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Re: Client Questionaire

Postby jazz » 28 Jan 2009 07:38 pm

Sorry.. i dont. I run a BR salon and have contracts. Maybe someone else on here might be of some help.
You need to learn the rules before you can break them
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Re: Client Questionaire

Postby sarahkp533 » 29 Jan 2009 12:55 am

[color=#000080]Thank you. I plan to use your contract for my booth rentals, but I also want to use a handbook for those who prefer commission when they first get out of school. [/color]
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